Archive for August, 2007

Big Changes For BetterECM

MPj04072330000[1] I alluded to an upcoming change in for BetterECM in my “Where In The World Has BetterECM Been?” post last week.

Well, it is finally time to let the cat out of the bag 🙂

I will be leaving Applied Information Sciences where I was the Chief Technology Officer, Collaboration & Portals at the end of this week.

I will be joining one of the leading global oil and gas companies as Director, Information and Records Management. This new position will be an exciting challenge and will really put the notion of better ECM to the test. Readers of BetterECM will get a close up glimpse of some of the challenges we are facing and the strategies and approaches for addressing some of these challenges.

I have always been an advocate of change for stimulating growth. I think this new challenge and the associated changes (both professional and personal) will be good for BetterECM. My Hope is that over time we will discuss much broader and strategic topics together related to managing information effectively.

Oh, and just to make things even more interesting, my new position requires that my wife and I to relocate to Houston.

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Effectively Managing Information Becomes Strategic: An Approach – Part 2

Missing Piece The two core issues which need to be addressed for “Effectively Managing Information Becomes Strategic” are how to effectively educate organizations on the strategic value of information and devising a well-defined career path for information management (IM) professionals.

As I thought about an approach to addressing the two core issues I wanted to look for an existing successful model to emulate.

Then it hit me…Six Sigma!

I looked back at the amazing transformation that has occurred over the last 20+ years around improving business processes and the success and popularity of Six Sigma and now Lean Manufacturing. Six Sigma was pioneered at Motorola over 20 years ago and was brought into mainstream business culture by GE and Honeywell. According to GE, “Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.”

Key Concepts of Six Sigma

Critical to Quality: Attributes most important to the customer
Defect: Failing to deliver what the customer wants
Process Capability: What your process can deliver
Variation: What the customer sees and feels
Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels
Design for Six Sigma:

Designing to meet customer needs and process capability

Lean Manufacturing is a generic process management philosophy derived mostly from the Toyota Production System (TPS) but also from other sources. Its success is based on reduction of the original Toyota ‘seven wastes’ in order to improve overall customer value. Core to the philosophy is the elimination of waste (streamlining processes where possible) and continuous improvement.

One Six Sigma feature that appealed to me in designing a new model for addressing the effective management of information was the establishment of rigorous training for Six Sigma practitioners. The fact that there are defined levels of competence; Green Belt for initial training, Black Belt for more advanced training and certification and then Master Black Belt, is very attractive. Another reason this model appealed to me was the broad recognition of the methodology and the perceived strategic importance of implementing Six Sigma programs and having Six Sigma professionals in the organization.

In my next post I will describe my proposed model.

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Where In The World Has BetterECM Been?

2007Jul26_Safari_0694I have to apologize to the readers of BetterECM for my lack of posts over the last several weeks. I just returned from a two week vacation out of the country. I had a wonderful time in South Africa on safari. It was really quite incredible. My friend in the picture just wants to say hello to all the BetterECM readers out there 🙂

Also some big personal changes are about to occur which I will announce shortly. Preparing for these changes has consumed a good deal of my time and energy over the last several months.

Anyway, I am back, reinvigorated, and ready to  pick up where I left off with part 2 of “Effectively Managing Information Becomes Strategic: An Approach” later today.

Thanks to all my subscribers and readers for hanging in there.

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Why BetterECM?

This Blog focuses on how to effectively use enterprise content management (ECM) technologies to solve business problems. I also try to debunk some of the myths floating around the ECM market.

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____________________________
Russ Stalters is Director, Information & Data Management at a global oil and gas company. Everything in this Blog is his personal opinion and does not represent the views of his employer. No warranties or other guarantees will be offered as to the quality of the opinions or anything else offered here.


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